Shipping policy

FEG Pakistan (Private) Limited · Last updated 3 August 2026

We deliver FEG Plus® Hair Growth Serum across Pakistan by courier, with cash payment on delivery. For returns and refunds, see our Returns & Refund Policy.

Order confirmation

After you place an order, our team contacts you by phone to confirm your address and order details. Orders are dispatched only after confirmation. If we cannot reach you within 48 hours, your order is placed on hold and we will try again.

Processing time

Confirmed orders are packed and dispatched within 1–2 business days.

Delivery time

2–5 working days from dispatch, depending on your city.

• Karachi, Lahore, Islamabad, Rawalpindi — usually 2–3 days
• Other cities and towns — usually 3–5 days

Delivery times are estimates and exclude Sundays and public holidays. We are not responsible for delays caused by weather, strikes, road closures, or other events outside our control, but we will keep you informed if your parcel is held up.

Courier and tracking

We ship via Leopards Courier. Tracking details are sent to you by SMS once your parcel leaves our warehouse. The courier will call you before delivery, so please keep your phone available.

Delivery charges

The delivery charge is shown before you place your order and is added to the amount you pay the courier.

Payment on delivery

We accept cash only at the door. Please keep the correct amount ready, as couriers may not carry change.

Address and contact details

Please provide a complete address including area, landmark, and city, along with a working mobile number. Incomplete details are the most common cause of failed delivery.

If you need to correct your address, email us before dispatch and we will update it. Once a parcel is with the courier, address changes may not be possible.

Failed and refused deliveries

Our courier attempts delivery up to three times. If they cannot reach you or nobody is available, the parcel is returned to us and your order is cancelled.

If you refuse a parcel at delivery, no payment is taken and no charge applies to you. We ask that you inform us in advance so we can stop the shipment.

Customers who repeatedly refuse delivery may be asked to pay in advance on future orders.

Cancelling an order

You may cancel free of charge at any time before dispatch. Email info@feg.com.pk with your order number. Once a parcel has been dispatched it cannot be cancelled, but you may refuse it at the door at no cost.

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